Poppin’ THE Question
When I was working in a call centre, selling insurance, they released this new product sold by major banks. Actually it wasn’t technically sold by major banks. We weren’t allowed to say it was sold by major banks. It was sold by ELGON on behalf of Draco Bank Life Limited, which is a part of Draco Bank… and I wasn’t employed by ELGON. I was employed by TBS to represent ELGON. Draco Bank would never officially make a comment about whether they were affiliated with TBS or not. Customers would complain because they would get all these missed calls from numbers in Sydney they didn’t recognise… when you call them back, you get nothing. It’s an automatic dialer and it doesn’t know how to answer phones. When you Google the number from the caller ID, you get a long long list of complaints about harrassment, people wondering who the hell is calling, etc.
Once I asked my team leader Archer “Well, if Draco won’t officially comment, how do we know that we’re affiliated with them at all? We imply to customers that we are all the time.”
He said “I don’t know. We don’t really know at all. It probably is dodgy. But who cares.”
Anyway, The Question. We got a new product that was life insurance. Because it’s life insurance, and they don’t want to insure a bad risk, we have to ask a few questions to make sure they’re not going to die on us.
When we first started the product, my other team leader Aneka said delicately “actually it is rather serious because we will be asking people some questions which they may find sensitive”. In reality… most of the customers found it hilarious.
“Just bear with me here, I’ll read out the whole question and then you can answer.”
“Oh sure, sure, no worries.”
“Alright. So are you HIV positive or are you in a high risk group for HIV, with high risk being – ”
“No no no, none of that stuff. I’m fine.”
“Ah I just have to read out the whole question, for legal reasons, you understand.”
“Oh yes I see. Go on.”
“With high risk being defined as: if you’ve ever had sex with a prostitute, -”
“Oh no no no, I’ve never done that. No, certainly.”
“That’s fine, I just have to read the rest of the question. If you’ve ever used intravenous drugs for recreational purposes -”
“No, oh no.”
“Yes that’s fine. If you’ve had unprotected anal sex within the last three years except if you’ve only had one sexual partner for that period”
Silence.
“Oh… well… yes. But I’m married.”
“I… see.”
I don’t know if he got approved or not.
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Comments (2)
well, looks like u and i wouldn’t get approved
[Reply]
chumpa mi bolsa
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